At Aya Management T/A Wondermobiles.com, we are unwavering in our commitment to delivering an exceptional shopping experience to each and every customer. Our comprehensive refund policy is carefully crafted to provide you with the utmost peace of mind and confidence when making a purchase with us.
Refund Eligibility and Timeline:
We gladly accept returns on the goods within a generous 30 days from the date of delivery. To qualify for a refund, the item(s) must be in their pristine, unopened condition, complete with all original packaging, accessories, and documentation, and free from any signs of use or tampering. Please note that products explicitly marked as “Non-returnable” on their respective product detail pages, as well as any items that have been altered, utilized, or tampered with, are exempt from our return and refund policy.
Return Initiation and Processing:
- To commence the return process, please reach out to our dedicated customer service team via email, providing your order number, the name of the product(s) you wish to return, and the reason for your return request. Our team will promptly review your request and, upon approval, furnish you with a return authorization number and comprehensive return instructions.
- Once you have obtained the return authorization, carefully repackage the item(s) in their original packaging, if possible, ensuring that all components and accessories are included. Clearly and prominently display the return authorization number on the exterior of the package for easy identification by our team.
Return Shipping Responsibility:
In the event that the return is necessitated by an error on our part, such as a defective or incorrect item, Wondermobiles.com will gladly cover the costs associated with the return shipping. However, in all other instances, the customer will be responsible for the return shipping fees.
Refund Issuance:
Upon receipt of your returned item(s), our Quality Assurance team will conduct a thorough inspection to verify compliance with our return policy criteria. If your return is approved, we will promptly initiate a refund to your original method of payment. Please note that the refund processing time may vary based on the policies of your card issuer, but you can expect to receive your refund within 28 days.
Exchange Requests:
Should you wish to exchange an item for an identical product, please contact our customer service team via email within 30 days of product receipt, and we will provide you with the necessary instructions and an exchange authorization number.
Damaged or Incorrect Item Resolution:
- In the unfortunate event that you receive a damaged or incorrect item, please promptly notify our customer service team via email or phone. We will work diligently to resolve the issue, whether through a replacement, refund, or other appropriate action, to ensure your complete satisfaction.
- At Wondermobiles.com, we are steadfast in our dedication to ensuring that your shopping experience exceeds your expectations. If you have any additional questions or concerns regarding our refund policy or the return process, please do not hesitate to reach out to our knowledgeable and friendly customer service team.
Contact Information:
In the first instance please email us at contact@wondermobiles.com
Alternatively please contact us through live chat, or by phone on +1 888 683 5146 Now