At Aya Management T/A Wondermobiles.com, we are committed to ensuring the satisfaction of our customers. Our return policy is designed to be transparent and customer-friendly, allowing you to shop with confidence. Here are the key details of our return policy:
Return Period:
Products can be returned within 30 days of receipt of shipment.
Eligible Products:
- Products must be in their original condition: unused, unopened, and in the same condition in which they were received.
- The product must be returned with all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Ineligible Products:
- Products marked as “Non-returnable” on the product detail page cannot be returned.
- Products that have been altered or used.
- Electronic items, if the seal has been broken or tampered with.
Return Process:
- Initiate a Return: Contact our customer service via email to initiate a return. Please provide your order number, the name of the item, and the reason for return.
- Receive Return Authorization: Once your return request is reviewed and approved, you will receive a return authorization number along with return instructions.
- Pack and Ship: Pack the item securely in the original package, if possible. Include all paperwork, parts, and accessories. Mark the return authorization number clearly on the outside of the package.
- Shipping: Return shipping costs will be covered if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, the return shipping costs must be paid by the customer.
Refunds:
- Once we receive your returned item, it will be inspected by our Quality Assurance team.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer’s policies.
Exchanges:
- If you need to exchange an item for the same item, send us an email at our customer service and send your item to the return address provided.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at our customer service email or phone number. We will arrange for the item to be returned, replaced, or refunded.
We strive to make your return process as smooth as possible. For any additional questions or concerns about your return, please contact our customer service team.
Contact Information:
contact@wondermobiles.com
Thank you for shopping with WonderMobiles.com. We appreciate your business and aim to ensure that your experience is satisfying and hassle-free.